Headquartered in New York and with offices in three states, Hometeam transforms the in-home care and aging experience by providing clients with personalized care planning, expert caregiver matching, custom mobile technology, and proactive care management to improve older adults’ health and well-being while giving their families peace of mind.
What we’re looking for:
We’re looking for a confident and caring customer service superstar to join our Care Team. Customer Success Specialists at Hometeam are on the front lines supporting families and caregivers to make sure each and every one of our clients has a brilliant experience with Hometeam. With one hand you'll be fielding phone calls, emails, and SMS; with the other, you’ll be supporting our account management and sales teams to create incredible customer experiences.
The ideal candidate for this role knows what goes into great service and has experience in customer service or hospitality roles. You have demonstrated an ability to think on your feet, take initiative, and juggle multiple moving parts at once. More importantly, you have fantastic phenomenal communication skills and sound judgement, even under pressure, and you’re always willing to go the extra mile to delight customers and caregivers in the field.
Hometeam is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Because Hometeam is a government contractor, you cannot be included on the list(s) of excluded individuals or entities for federally-funded healthcare programs.